WebCast:
Basic "Blue Screen" Error Troubleshooting
Microsoft Knowledge Base Article: 325011 - In this session, we will cover the
basics of "blue screen" errors, what they mean, and some common
methods to troubleshoot the problems. We will provide some background
information about blue screen errors, and we will talk about how to interpret
the information, as well as how to recover from these errors.
How
to Troubleshoot a Stop 0xC0000218 Error
Microsoft Knowledge Base Article: 314874 - On your Windows-based computer, you
may receive one of the following messages about a Stop error:
Troubleshooting
a Stop 0x0000000A Error in Windows XP
Microsoft Knowledge Base Article: 314063 - This article discusses how to
troubleshoot the following Stop error in Windows XP:
Windows
XP Generates a "Stop 0xA0" Error Message During Hibernation
Microsoft Knowledge Base Article: 320899 - When you try to hibernate a Windows
XP-based computer, you may receive a "Stop 0xA0" error message on a
blue screen.
"Stop
0x000000EA" Error Message When You Run Video-Intensive Programs
Microsoft Knowledge Base Article: 314215 - When you run a video-intensive
program, such as a movie or a video game, you may receive one of the following
stop error messages and bugcheck information:
"STOP
0x000000ED UNMOUNTABLE_BOOT_VOLUME" Error Message During Windows XP Upgrade
Microsoft Knowledge Base Article: 297185 - When you first restart your computer
during the upgrade to Windows XP or when you start Windows XP, you may receive
the following error message:
Stop
0x000000ED Error Message When Volume on IDE Drive with Caching Enabled Is
Mounted
Microsoft Knowledge Base Article: 315403 - When you use volumes that use
the NTFS file system on integrated device electronics (IDE) drives with caching
enabled, you may receive the following error message during startup:
Stop
0x000000D1 Error Message When You Turn Your Computer Off
Microsoft Knowledge Base Article: 317326 - When you shut down your computer that
has one or more universal serial bus (USB) devices attached to it, you may
receive the following error message on a blue screen:
"STOP
0x0000001E" Error Message During Windows Setup
Microsoft Knowledge Base Article: 314451 - When you run Windows XP Setup, you
may receive an error message similar to the following:
HOW
TO: Troubleshoot "Stop 0x0000007B" Errors in Windows XP
Microsoft Knowledge Base Article: 324103 - This step-by-step article describes
how to troubleshoot "Stop 0x0000007B" error messages in Windows XP. A
"Stop 0x0000007B" error message may appear on a blue screen when you
start your computer. The error message includes the following information
General
Causes of STOP 0x0000007F Errors
Microsoft Knowledge Base Article: 314102 - This article discusses the possible
causes and the meaning of the following Stop message, which you may receive
while you are running Windows XP.
"STOP:
C0000221 Unknown Hard Error" or "STOP: C0000221
STATUS_IMAGE_CHECKSUM_MISMATCH" Error Message Occurs
Microsoft Knowledge Base Article: 314474 - You may receive any of the following
STOP error messages:
A
Stop: 0xc000026C or Stop: 0xc0000221 "Unable to Load Device Driver"
Error Occurs When You Start Windows XP
Microsoft Knowledge Base Article: 315241 - When you start Windows XP, you may
receive one of the following errors:
Troubleshooting
a Stop 0x9F Error in Windows XP
Microsoft Knowledge Base Article: 315249 - You may receive the following error:
You
Receive a Stop 0x0000007B Error After You Move the Windows XP System Disk to
Another Computer
Microsoft Knowledge Base Article: 314082 - After you move the system (boot) disk
to a backup computer, you may receive the following Stop error when you try to
start the Windows-based backup computer:(updated 3/14/2002)
You
Receive a Stop 0x0000007B Error After You Move the Windows System Disk to
Another Computer
Microsoft Knowledge Base Article: 314082 - After you move the system (boot) disk
to a backup computer, you may receive the following Stop error when you try to
start the Windows-based backup computer: (updated 362002)
A
Partial List of Driver Error Codes That the Driver Verifier Tool Uses to Report
Problems Microsoft Knowledge Base Article: 315252 - This article
describes the Driver Verifier tool, which is designed to test kernel-mode
drivers and generate a bug check error code if testing reveals a problem. The
article lists some of the error codes that Driver Verifier uses. (updated
1/16/2002)
How
Processor Speed Is Reported to a Computer
Microsoft Knowledge Base Article: 312104 - This article describes how the
processor speed is reported in Windows XP. (updated 1/11/2002)
How
to Determine Which Video Driver Is Loading in Windows XP
Microsoft Knowledge Base Article: 314854 - This article describes procedures
that you can follow to troubleshoot difficulties with video drivers when you
start your computer in Windows XP. Specifically, the article describes how to
find out which video drivers are loading. (updated 1/10/2002)
HOW
TO: Manage Devices in Windows XP
Microsoft Knowledge Base Article: 283658 - This article describes how to use
Device Manager to manage devices in Microsoft Windows XP. (updated 3/28/2002)
How
to Troubleshoot CD-ROM Drive Problems in Windows XP
Microsoft Knowledge Base Article: 314096 - This article describes how to
troubleshoot problems with your CD-ROM drive in Windows XP. (updated 182002)
How
to Troubleshoot Network Printing Problems in Windows XP
Microsoft Knowledge Base Article: 314073 - This article describes some general
troubleshooting steps for network printing issues that you may encounter in
Windows XP. The article then describes symptoms and a resolution of some common
network printing issues that can occur in Windows XP. ( updated 362002)
HOW
TO: Troubleshoot the Video Adapter Driver in Safe Mode
Microsoft Knowledge Base Article: 292460 - This article shows shows you methods
of troubleshooting Safe-Mode video problems. In Safe mode, the computer does not
start the video adapter driver that is used during normal operations, so you
need to use Device Manager to discover, update, roll back, or uninstall the
video driver instead of accessing the Display properties. (updated
1/30/2002)
How
to Use Driver Verifier to Troubleshoot Device Drivers in Windows 2000 and
Windows XP Microsoft Knowledge Base Article: 244617 - Driver Verifier is
included in Windows 2000 and Windows XP to promote stability and reliability,
and you can use this tool to troubleshoot driver issues. In Windows 2000 or
Windows XP, kernel-mode components can cause system corruption or system
failures as a result of an improperly written driver, such as an earlier version
of a Windows Driver Model (WDM) driver. This article describes how to use Driver
Verifier to isolate and troubleshoot a driver in the system. (updated
10/19/2001)
How
Windows XP Determines ACPI Compatibility
Microsoft Knowledge Base Article: 314088 - This article describes the process
used by Windows to enable and install Advanced Configuration and Power Interface
(ACPI) functionality. (updated 1/17/2002)
Resources
for Troubleshooting Sound Problems in Windows XP
Microsoft Knowledge Base Article: 307918 - This article is intended to assist
you in using the Sound Troubleshooter that is included in Windows XP Help and
Support Center. The Sound Troubleshooter includes step-by-step instructions for
troubleshooting the following sound problems in Windows XP. (updated 10/24/2001)
Resources
for Troubleshooting Modem Problems in Windows XP
Microsoft Knowledge Base Article: 308022 - This article is intended to assist
you in using the Modem Troubleshooter that is included in Windows XP Help and
Support Center, and to provide a list of online support services that may help
you solve your problem. (updated 10/27/2001)
Resources
for Troubleshooting Games and Multimedia in Windows XP
Microsoft Knowledge Base Article: 310697 - This article is intended to assist
you in using the Games and Multimedia Troubleshooter that is included in Windows
XP Help and Support Center, and to provide a list of online support services
that may help you solve your problem. (updated 1/15/2002)
Troubleshooting
Device Conflicts with Device Manager
Microsoft Knowledge Base Article: 310126 - This article provides steps that you
can use to troubleshoot hardware configuration problems by using Device Manager.
You can use Device Manager to examine and change software-configurable devices.
Note that if your hardware device uses jumper pins or dip switches, you must
configure the device manually. (updated 1/22/2002)
Troubleshooting
General Printing Problems in Windows XP
Microsoft Knowledge Base Article: 314085 - This article describes how to
troubleshoot difficulties that you may encounter when you try to print to a
local printer in Windows XP. (updated 382002)
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